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Automate and Create

Trained support staff and virtual assistants who work inside your tools

Dedicated agents and virtual assistants for your inbox, chat, phone and back office, on your hours. Ready in two weeks.

See Related Work
wolvixsolutions.com/services/customer-support
TrustScore 4.2 · 7 reviews onTrustpilot
50,000+ tickets handled per year
Under 1 hour average first response on managed desks
2 week onboarding to live

01 /Customer Support and Virtual Assistants

Who this is for

  • Businesses drowning in email and chat

  • Clinics and service companies that need scheduling and intake help

  • Ecommerce brands that need support cover in peak season

02 /Customer Support and Virtual Assistants

What you get

  • Dedicated agents or shared desk
  • Ticketing setup (Zendesk, Freshdesk, Gorgias, HubSpot)
  • Email, live chat, phone and social support
  • Appointment scheduling and intake
  • Order management and returns
  • Data entry and CRM hygiene
  • Research and lead list building
  • Executive assistant tasks
  • Quality monitoring and weekly reports
  • Team lead and escalation path

03 /Customer Support and Virtual Assistants

How we do it

  1. 01

    Scope and hours

  2. 02

    Recruitment and training on your SOPs

  3. 03

    Supervised go live

  4. 04

    Weekly QA and reporting

Platforms and tools

  • Zendesk
  • Freshdesk
  • Gorgias
  • HubSpot
  • Intercom
  • RingCentral
  • Google Workspace
  • Slack

04 /Customer Support and Virtual Assistants

Pricing

Starting at

From $399 per month

  • Part time VA (20 hours per week)from $599 per month
  • Full time dedicated agentfrom $1,199 per month
  • Shared support deskfrom $399 per month
  • Ticketing setupfrom $499

05 /Customer Support and Virtual Assistants

Why Wolvix Solutions

  1. 01

    Managed by a team lead, so you are not managing freelancers.

  2. 02

    Agents trained on your tools and scripts before they touch a customer.

  3. 03

    US business hours and 24/7 cover available.

06 /Customer Support and Virtual Assistants

FAQ

Where are the agents based?

Our delivery center in Canton, Ohio, with US hours coverage.

Can I interview them?

Yes, before placement.

What about data security?

NDAs, access controls, monitored workstations and no data leaves your systems.

How fast can you start?

Two weeks from signed scope.

Can they make calls?

Yes, inbound and outbound with your phone system.

What if an agent leaves?

We replace and retrain at no cost.

07 /Automate and Create

Related services

Ready to turn your idea into a high performing digital solution?

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